Privacy Policy

Last updated: May 28, 2026

Infinity Automobiles Australia (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and manage personal information when you use our website or contact us about vehicles and services.

What information we collect

We may collect the following personal information when you interact with us:

  • Name — when you submit an enquiry or contact form
  • Email address — to respond to your enquiry
  • Phone number — if you provide it so we can call or message you about your enquiry
  • Enquiry details — such as the vehicle you are interested in, finance questions, or other messages you send us
  • Technical data — such as IP address, browser type, and pages visited, collected via cookies and analytics tools (see below)

We only collect information that is reasonably necessary for our business functions. You may choose not to provide certain details, but we may not be able to respond fully to your enquiry.

How we use your information

We use personal information to:

  • Respond to enquiries and provide information about vehicles, pricing, and availability
  • Arrange test drives, appointments, and follow-up communication as a licensed motor vehicle dealer
  • Improve our website and customer experience
  • Meet legal and regulatory obligations (including record-keeping where required)

We use your information for dealer contact and related purposes only. We do not sell, rent, or trade your personal information to third parties for their marketing.

Disclosure to third parties

We may share information only where necessary, for example:

  • Service providers who assist us (such as email or website hosting), under confidentiality obligations
  • Analytics providers (Google Analytics 4 and Meta Pixel) as described in the cookies section
  • Regulators or law enforcement when required by Australian law

We do not disclose your information overseas unless you are informed and we comply with APP 8 where applicable.

How to request access, correction, or deletion

You may request access to the personal information we hold about you, or ask us to correct inaccurate information, under the Privacy Act.

You may also request deletion of your personal information where we are not required by law to retain it (for example, after your enquiry has been resolved and no ongoing transaction applies).

To make a privacy request, contact us using the details below. We will respond within a reasonable time, usually within 30 days.

Cookies and analytics

Our website may use cookies and similar technologies to understand how visitors use the site. These may include:

  • Google Analytics 4 (GA4) — to collect aggregated statistics on page views, traffic sources, and site usage. Google may process data according to its own privacy policy.
  • Meta Pixel (Facebook) — to measure advertising effectiveness and deliver relevant ads on Meta platforms. Meta may collect identifiers and usage data according to its policies.

You can manage or disable cookies through your browser settings. Blocking cookies may affect some site features. Where required, we will seek your consent before using non-essential tracking cookies.

Security and retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. We retain information only for as long as needed for the purposes above or as required by law.

Complaints

If you believe we have breached the APPs, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us about privacy

For privacy enquiries, access requests, corrections, or deletion requests: